While travelling outside your province of residence, you are eligible for reimbursement for the following expenses in an emergency:

  • Local ambulance services when immediate transportation is required to the nearest hospital equipped to provide essential treatment.
  • The hospital room charge and charges for services and supplies when confined as a patient or treated in a hospital, to a maximum of 90 days. Pacific Blue Cross should be notified within 5 days of your admission to hospital. If reasonable, you may be transported to the hospital nearest your home for further medical treatment. If this is not possible, the 90 day limit may be extended.
  • Services of a Physician and laboratory and x-ray services.
  • Prescription drugs in sufficient quantity to alleviate an Acute medical condition.
  • Other services and supplies depending on the coverage available under your plan.

Emergency travel assistance is also available through medi-assist, a plan which will coordinate the following services to:

  • Locate the nearest appropriate medical care.
  • Obtain consultative and advisory services (including second medical and surgical opinions and review of appropriateness, quality, and costs of hospitalization and outpatient procedures) from medical advisors under agreement with medi-assist.
  • Investigate, arrange, and coordinate medical evacuations and related transportation needs
  • Investigate, arrange, and coordinate the repatriation of remains.
  • Replace lost passports, locate qualified legal assistance and local interpreters, and other incidental aid required by the Member and/or Dependent in distress.

Click here for the medi-assist information brochure.